Satisfaction Guarantee
Fair return policy
Every item ordered in our online shop passes through many people's hands and is printed exclusively by hand.
This of course sets us apart from traditional mail order companies. We cannot simply put exchanged goods back in the warehouse and resell them. Nevertheless, we want you to be completely satisfied with your order. That's why you can rely on our fair return policy.
14-day exchange guarantee
Exchange your goods within 14 days of delivery , regardless of whether the item does not fit, does not like, or does not meet your expectations for other reasons. We would of course be pleased to receive feedback so that we can offer you an even better result.
As a print-on-demand provider, we offer you the following return options:
- exchange for new goods
- Exchange for a voucher for your next order
Who bears the return costs?
For orders over 100,- € we will cover the return costs.
Please always contact us before returning anything. In many cases we can find a solution that avoids unnecessary sending of packages back and forth. For the sake of your time and the environment!
What happens with returns?
Every item you order from us is unique.
Nevertheless, returns and returned items do not end up in our trash can.
- Donation: For many years now, we have been donating new goods from returns and returns to charitable causes, e.g. to clubs or families in need.
- Recycling and further processing: Anything we are not allowed to donate due to legal regulations (including personal motifs or company logos) we hand over to a recycling company. This way, these items also get a second life, e.g. as protective insulation wool.